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Privacy Policy

Last Updated: December 18, 2024

At Pushpa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (phone number, email address)
  • Profile information (profile picture, preferences)
  • Payment information (credit/debit card details, digital wallet information)
  • Government-issued identification (for driver verification)
  • Emergency contact information

1.2 Location Information

We collect precise location data when you use our Service, including:

  • GPS coordinates of your device
  • Pickup and drop-off locations
  • Route information during rides
  • Location history for completed rides

1.3 Device Information

We automatically collect certain information about your device, including:

  • Device type, model, and operating system
  • Unique device identifiers
  • IP address
  • Mobile network information
  • Browser type and version

1.4 Usage Information

We collect information about how you interact with our Service:

  • Ride history and details
  • Search queries and preferences
  • App features used
  • Time and duration of app usage
  • Communication with drivers and support

2. How We Use Your Information

We use the collected information for various purposes:

  • Service Delivery: To provide, maintain, and improve our ride-hailing services
  • Matching: To connect riders with nearby drivers
  • Navigation: To provide route guidance and estimated arrival times
  • Payment Processing: To process transactions and send receipts
  • Safety: To verify driver identities and ensure user safety
  • Customer Support: To respond to your inquiries and resolve issues
  • Communication: To send service updates, promotions, and notifications
  • Analytics: To analyze usage patterns and improve our Service
  • Legal Compliance: To comply with legal obligations and enforce our Terms

3. Information Sharing and Disclosure

3.1 With Drivers

When you book a ride, we share your name, pickup location, and contact information with the assigned driver to facilitate the ride.

3.2 With Other Riders

If you use ride-sharing features, we may share your name and profile picture with other riders in the same vehicle.

3.3 With Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment processors
  • Cloud storage providers
  • Analytics services
  • Customer support platforms
  • Marketing and communication tools

3.4 For Legal Reasons

We may disclose your information if required by law or in response to:

  • Legal processes (subpoenas, court orders)
  • Government requests
  • Protection of our rights and property
  • Safety concerns or emergencies

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings in the app.

5.2 Location Services

You can disable location services through your device settings, but this may limit your ability to use certain features of our Service.

5.3 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in the email or adjusting your notification preferences in the app.

5.4 Data Deletion

You can request deletion of your account and personal information by contacting our support team. We will retain certain information as required by law or for legitimate business purposes.

5.5 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Ride history and transaction records are typically retained for 7 years for tax and legal compliance purposes.

7. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our Service
  • Improve user experience
  • Deliver targeted advertising

You can control cookies through your browser settings. For more information, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you a notification through the app or email

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@pushpa.com
  • Phone: +91 98765 43210
  • Address: 123 Tech Park, Bangalore, India
  • Data Protection Officer: dpo@pushpa.com

13. Specific Rights for Indian Users

If you are located in India, you have additional rights under applicable data protection laws:

  • Right to confirmation and access
  • Right to correction
  • Right to data portability
  • Right to be forgotten
  • Right to restrict processing

By using Pushpa, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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